Why Join Us?

• Full-time position Monday to Friday work
• Comprehensive in-house training
• Attractive Incentive Programme
  
• Opportunities to develop your skills across multiple areas of the business

Are you highly organised, detail-oriented, and passionate about delivering exceptional customer service? Join Richard Jay as an Administration Officer and play a key role in supporting our customers and service operations.

About The Role

This is a dynamic administrative support position where you will contribute to delivering a professional and positive client experience. Working closely with our Customer Care Support Team, you will help ensure Richard Jay remains the preferred supplier for our clients through responsive service and effective administration.

Success in this role requires strong attention to detail, accuracy, initiative and a calm, professional approach. You will be confident managing multiple priorities while maintaining a high standard of customer service and administrative support. 

Key Responsibilities

• Maintain accurate service and customer records within internal systems, including reporting requirements
• Coordinate effectively between service technicians, administration staff, contractors and customers
• Monitor and manage the service email inbox, ensuring enquiries are actioned or appropriately escalated
• Code invoices and liaise with contractors, customers, and internal teams to ensure accuracy prior to processing
• Respond to customer enquiries relating to service invoices and resolve issues where possible
• Provide supporting information to the Accounts team as required
• Provide regular updates and maintain clear communication with clients and service coordinators

Additional Responsibilities

• Assist with warranty claims in conjunction with the Spare Parts Manager
• Provide backup support to Service Coordinators, including:                         
  • Managing customer enquiries
  • Logging and scheduling service jobs
  • Coordinating technicians and contractors
  • Managing job updates, stock transfers, orders, and invoicing
  • Participate in team meetings, and company related training as required

• Undertake additional administrative duties as directed

About You

To be successful in this role, you will have:

• Strong organisational skills and exceptional attention to detail
• Excellent communication and customer service skills
• The ability to multitask and work efficiently in a fast-paced environment
• A proactive, reliable, and team-oriented approach
• Confidence handling customer enquiries and resolving issues professionally
• Intermediate computer skills and experience using Microsoft Office applications
• Previous administration, customer service, or service coordination experience preferred

Why Join Richard Jay?

• Be part of a supportive and collaborative team
• Play a vital role in delivering outstanding client service
• Gain exposure to multiple areas of the business and develop your skills
• Join a respected industry leader with a strong customer focus

If you are looking for a role where your contribution makes a real difference, we would love to hear from you.

Apply now and become a valued member of the Richard Jay team!