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Talented Customer Service Coordinator
Are you good at juggling?
Full time position Monday to Friday work
Focus on providing outstanding customer care
Exceptional time management
Comprehensive in-house training
Founded in 1969, Richard Jay is an internationally recognised corporation providing laundry machinery, dish washing and chemical dispensing solutions for hospitality, healthcare, government and community operations of all sizes.
As a second-generation family company, we understand that a business's people are its No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become a part of our national team of 50+ talented individuals. Our workplace fosters a warm, collaborative culture with a focus on mentorship and a commitment to career progression.
Richard Jay is a wholly owned Australian company with a genuine national footprint - a rarity in the commercial laundry and dish washing industry. with offices and warehouses in every state, we alone are equipped to meet our client’s delivery and servicing needs locally and immediately.
This full-time position will be joining our existing team which provides laundry solutions to our customers Australia wide.
The ideal applicant will have had at least 2 years previous call center or customer service experience with general administrative duties, excellent communication and customer service skills with a focus on time management. Spare parts experience would be an advantage.
We need an energetic, friendly person with a positive attitude, excellent interpersonal skills and experience in delivering premium customer service.
To maintain a high level of coordination between service technicians, contractors, administration staff, customers and clients.
Provide exceptional service to our customers in a prompt and professional manner on the phone
Work cross-departmentally to research and resolve customer issues on the first call
Troubleshoot issues in order to implement a resolution and provide a great customer experience
Demonstrate excellent communication and interpersonal skills
Able to de-escalate calls
Administration of client service and order information into our computerised systems
Perform extensive research to further understand customer problems and offer solutions
Being a primary point of contact for all incoming service, support and spare parts requests from internal and external customers
Identify opportunities in servicing processes and suggest solutions
Able to offer and sell relationship-building solutions as part of a seamless integrated conversation
Provide regular feedback from our customers to continue to simplify future experience
THE SUCCESSFUL APPLICANT WILL REQUIRE:
At least 2 years previous call center or customer service experience
Excellent phone manner along with written and verbal communications skills.
Excellent customer service skills and customer follow-up procedures.
Be a methodical worker who has great attention to detail.
Ability to work in all support aspects of service delivery Nationally including issuing work orders, quotations & logging faults into information management systems
Be proactive, self-starter and reliable with an enthusiastic 'can-do' attitude
Knowledge of Microsoft Office Applications with excel being essential.
Able to demonstrate multi-tasking abilities, priority and Time Management in a team-work environment.
An advantage would be knowledge in using Microsoft Dynamics NAV (formerly NAVISION)
If you are a highly motivated and energetic person with previous customer service experience, wanting to be part of a successful team and make a real difference, then we would be delighted to hear from you.
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